Proactive Server Management

Avoid catastrophic events by proactively managing your Application / File Server, Exchange Server or MS SQL Server through:

ProMission Support Program

Our Eyes on Your Server

The ProMission Support Program will reduce downtime by dramatically shortening the time from failure to resolution. At ProMission we will track your critical services using our ProMissionWatch system and at the first sign of trouble immediately inform you of the issue (ProMission Support), or automatically begin the remediation process (ProMission Support +.) Prompt action will minimize your downtime; You may not even realize that there was an issue with your network.

ProMission Support Program includes:

Availability monitoring
Immediate remediation undertaken at agreed upon levels (ProMission Support +)

Benefits

Reduce mean time to resolution
Save money on costly downtime
Receive priority over non-contractual customers
Lower hourly rate on break/fix (ProMission Support +)
All benefits of the ProMission Support Program
Even faster time to resolution due to immediate remediation effort

An IT Partner not Provider

Like all businesses your size, you depend on your network to perform at its peak. Have you tried to send an email only to find that the server was slow or that the email server was down? Have you been frustrated by disk errors or latency issues?

In today’s competitive environment, you can’t afford to fall behind. A partnership with ProMission backed by our ProMission Support or ProMission Support + programs will solve your current technical issues and minimize future downtime.

ProMission’s Support programs address your IT needs by:

Monitoring the critical health status of devices and applications
Remotely diagnosing problems before they occur
Implement immediate resolution to diagnosed problems (ProMission Support +)

ProMission Support Packages

Feature	ProMission Support	ProMission Support +	ProMission Care	ProMission Care +	ProMission Serve
Network Operations Center
ProMissionWatch^SM	Yes	Yes	Yes	Yes	Yes
ProMissionGuard^SM	—	—	Yes	Yes	Yes
Managed Services
Remote Support	Yes	Yes	Yes	Yes	Yes
On-site Support	Yes	Yes	Yes	Yes	Yes
Off-site Maintenance	—	—	Yes	Yes	Yes
On-site Maintenance	—	—	—	Yes	Yes
Starting monthly fee	$95	$185	Custom Proposal	Custom Proposal	Custom Proposal