Network Management Services:
Server Support
Proactive Server Management
Avoid catastrophic events by proactively managing your Application / File Server, Exchange Server or MS SQL Server through:
ProMission Support Program
The ProMission Support Program will reduce downtime by dramatically shortening the time from failure to resolution. At ProMission we will track your critical services using our ProMissionWatch system and at the first sign of trouble immediately inform you of the issue (ProMission Support), or automatically begin the remediation process (ProMission Support +.) Prompt action will minimize your downtime; You may not even realize that there was an issue with your network.
ProMission Support Program includes:
- Availability monitoring
- Immediate remediation undertaken at agreed upon levels (ProMission Support +)
Benefits
- Reduce mean time to resolution
- Save money on costly downtime
- Receive priority over non-contractual customers
- Lower hourly rate on break/fix (ProMission Support +)
- All benefits of the ProMission Support Program
- Even faster time to resolution due to immediate remediation effort
An IT Partner not Provider
Like all businesses your size, you depend on your network to perform at its peak. Have you tried to send an email only to find that the server was slow or that the email server was down? Have you been frustrated by disk errors or latency issues?
In today’s competitive environment, you can’t afford to fall behind. A partnership with ProMission backed by our ProMission Support or ProMission Support + programs will solve your current technical issues and minimize future downtime.
ProMission’s Support programs address your IT needs by:
- Monitoring the critical health status of devices and applications
- Remotely diagnosing problems before they occur
- Implement immediate resolution to diagnosed problems (ProMission Support
ProMission Support Packages
Feature | ProMission Support | ProMission Support + | ProMission Care | ProMission Care + | ProMission Serve |
Network Operations Center |
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ProMissionWatchSM | Yes | Yes | Yes | Yes | Yes |
ProMissionGuardSM | — | — | Yes | Yes | Yes |
Managed Services |
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Remote Support | Yes | Yes | Yes | Yes | Yes |
On-site Support | Yes | Yes | Yes | Yes | Yes |
Off-site Maintenance | — | — | Yes | Yes | Yes |
On-site Maintenance | — | — | — | Yes | Yes |
Starting monthly fee | $95 | $185 | Custom Proposal | Custom Proposal | Custom Proposal |